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Condenser Mic FAQ

 

Q: CAN I USE TWO TONOR USB MICROPHONE AT THE SAME TIME? 

A: Yes, but it may take a bit of setup. Because normally your computer recognizes USB microphones as standalone devices, and you can only use one at a time. However, it is possible to configure recording programs like GarageBand or Pro Tools to record with multiple USB mics simultaneously.

 

Q: THE MIC CABLE/STAND/SHOCKMOUNT THAT CAME WITH MY MICROPHONE DOES NOT WORK.

A: Please provide us with your proof of purchase—anything from a confirmation email, bank statement, shipping notification, etc.—along with your current shipping address and contact info, we will gladly send the replacement cable(s) you need.

 

Q: HOW DO I SET MY USB MIC AS MY DEFAULT RECORDING OR INPUT DEVICE?

A: On a PC, Please navigate to Start Menu / Control Panel /Hardware and Sound /Sound /Manage Audio Devices. Then, under “Recording”, right click and ENABLE your microphone and DISABLE any other active device.

On Mac, you will navigate to System Preferences / Sound / Input. Here, simply select your microphone from the list.

 

Q: I HAVE PLUGGED THE MIC INTO MY COMPUTOR, BUT I CAN'T HEAR ANY SOUND.

A: No worries! The microphone is just defaulting as your input device. To hear the sound, you need to choose to use your computer speakers, or a pair of headphones plugged into your computer as your output device.

 

Q: MY COMPUTER DOESN'T RECOGNIZE MY USB MIC.

A: Typically, when there’s an issue where the microphone can’t be recognized by the operating system, there’s a failure in communication between the firmware of the microphone and the audio drivers on your computer. Where the communication breakdown occurs takes some troubleshooting to find out. Please run through these questions as a quick diagnostic:

Have you made sure to try all the available USB ports on your computer?

Do you have another USB cable you can try using?

Have you removed any potential devices that can cause interference with your mic, like webcams, magic jacks, etc?

Do you have an opportunity to try the mic on another computer to see how it behaves?

If your mic still fails to work on any computer, please visit our Customer Service and email us.

 

Q: I CAN'T FIND THE NEW DRIVERS FOR MY USB MICROPHONE.

A: It’s important to understand the audio drivers are not actually installed microphones. When you plug in the USB mic, the mic firmware communicates with your operating system, and tells it to trigger audio drivers that are already built into your operating system. So please try downloading new drivers for your operating system before using your new mic. You can usually find these on the website or support forums for the manufacturer of your OS.

 

Q: MY MIC IS PICKING UP LOTS OF UNWANTED NOISE. HOW DO I GET RID OF IT?

A: Please remember that the higher quality the microphone, the more sensitive it will be. The more sensitive the microphone, the more noise it may pick up—bringing with it unwanted ambient sound like typing and mouse clicks. Unless you’re recording in a vacuum, it’s impossible to get rid of all ambient sound from recordings. However, there are several things we can do to decrease it as much as possible.

The first thing we want to do is set proper mic input volume—this means setting an appropriate mic input level on your computer.

To access the gain input in your PC’s control panel, go to the Start Menu/Control Panel/ Hardware and Sound/ Sound

The navigate to the “Recording” tab, then right click your MIC.

Go to ”Properties”, and click the”Levels” tab.

On a Mac, you would access that by:

Going to System Preferences/ Sound/ Input, and adjusting the volume slider.

Secondly, set the microphone as close to your mouth as possible, it will help your mic focus on picking up your sound

Finally, please make sure you are in a quiet room, any noise created by keyboard, mouse or fan may be picked up as noise.

In addition to proper gain staging, its important to isolate the sound source within the recording space. Here’s an article from Sound on Sound Magazine that explains heavy-duty solutions to soundproofing: http://www.soundonsound.com/sos/may08/articles/soundproofing.htm.

 

Q: CAN I USE USB MICROPHONE WITH MY IPHONE OR IPAD?

A: We don’t recommend you to do that since usb microphone is designed for computer. But if you really want, You will have to purchase some additional hardware to make everything work perfectly. The most important thing you’ll need is a Lightnight to USB camera adapter, which you can learn about here. http://store.apple.com/us/product/MD821ZM/A/lightning-to-usb-camera-adapter?fnode=3a.

 

Q: I'M EXPERIENCING A HIGH-PITCHED "WHINE" IN MY SOUND.

A: Experiencing some high-pitched “whine” in your sound? We’re here to help put some “why” into the “whine”. Read on to fix it.

“Whine” usually means one of two things:

Interference from your recording space

A malfunction in your mic’s hardware.

The only way to know for sure is to record in a different environment. Ask yourself these things to try and assess your environment.

What is the current recording environment like?

Are there lots of electronics nearby–modems, gaming consoles, etc?

Now try recording in a complete different space, a “dead” space that’s free of extra electronics. Try moving the microphone around this space, all the while listening for any changes or fluctuations in the “whine”. If it dissipates or lessens in any way, then it’s likely that the high-pitched ”whine” you’re experiencing is interference from your recording environment. If you experience no change in the whine, please visit our Customer Service request form.

 

Q: HOW DO I CHANGE MY USB MIC INPUT VOLUME ON MY COMPUTER?

A: To increase your input volume on a PC:

Navigate to Control Panel/ Hardware and Sound

Then click Manage Audio Devices

Right click your microphone and select Properties

Click on the levels tab and increase the volume with the slider

On a Mac:

Navigate to System Preferences/ Sound Input

Increase the gain using the volume slider

Note that if your microphone has a Gain control knob, you have 2 places where you control the input volume of your microphone: On your mic's hardware, and here in your system's input volume.

 

Q: HOW DO I SET UP MY USB MIC FOR USE WITH SKYPE?

A: To set up your MIC for Skype, make sure you’ve selected the mic as your default recording device in your Control Panel.

Now, make sure your Skype preferences are set correctly.

Navigate to Skype Preferences/ Tools/ Options/ Audio Settings.

Here, make sure that you have your USB mic selected as your Microphone and Speaker

 

Q: WHAT'S THE DIFFERENCE BETWEEN CONDENSER AND DYNAMIC MICS?

A: The way TC-2030 “hears” or picks up sound is akin to what most professional recording studio mics will capture. For modern studio recording, it focus on capturing every tiny nuance of a human voice or instrument. In many circles, audio engineers will gush over the way a particular mic captures “tonsil noise”–if you can believe that–or the faint wood creaks of a guitar. This kind of accuracy can be useful when trying to capture the “intimacy” of a voice recording. This is achieved through the use of large diaphragm(16mm MIC-CORE) condenser microphones. Condenser microphones have a charged back plate within them, and the power for that with the TC-2030 is provided by your computer. When you speak into the mic, you’re creating very tiny fluctuations in voltage against the voltage of the back plate, and your mic will capture this with incredible accuracy.

In contrast to recording studios, radio and broadcast studios use a different kind of microphone entirely. They normally don’t use Condenser microphones. They use what are called Dynamic microphones. Dynamic microphones don’t use a charged back plate in the diaphragm or “ear”  of the mic, and in turn, voltage is not used to capture sound. Inside these kind of microphones is a metal plate and a magnet. When speaking into this kind of mic, one must use the sound pressure of the air to manipulate the magnetic field. As you can imagine, this takes a great deal more sound pressure. Because of this, a lot “less” is picked up. Tiny nuances on this kind of microphones are far, far less noticeable.

 

Q: WHY DOES MY SOUND CHANGE WHEN I RECORD AT DIFFERENT?

A: What’s happening here is, your ears are becoming more sensitive to the nuances of the microphone. This is a completely normal and common reaction when you tinker with new audio gear. It takes time to get to know a mic, and “tune in” to its tonal characteristics.

With any microphone on the planet—be it USB or analog, condenser or dynamic—any time you move your sound source away from the diaphragm you will hear variances in the signal. This is referred to as being “off axis”.

To dive further into microphone positioning, particularly with recording on or off axis, check out this article: http://www.soundonsound.com/sos/apr09/articles/qa0409_2.htm

 

Q: HOW DO I UNINSTALL/ REINSTALL MY USB MIC

A: To uninstall and reinstall your USB mic just follow these steps:

Navigate to Control Panel/ Hardware and Sound

Under Devices and Printers, select Device Manager

Under Sound video and Game Controllers, locate your MIC.

Right click the mic  and select “Uninstall”

Unplug the mic, wait about 30 seconds, and then plug it back in.

This will force your computer to recognize the mic as if it were the first time.

 

Q: WHAT IS THE WARRANTY FOR MY PRODUCT?

A: All above mentioned products or related part(s) are warranted under the conditions outlined below to the original, registered owner, provided the purchase was made from an authorized TONOR. This product or related part is guaranteed to remain free from operating defects for two (2) years from the date of purchase. In the event that service is required, all necessary parts and labor will be furnished free of charge during this period.

This warranty is void if the serial number has been altered, removed or defaced. The warranty is void if the equipment is altered, misused, mishandled, maladjusted, suffers excessive wear, or is serviced by any parties not authorized by TONOR. The warranty does not include transportation costs incurred because of the need for service unless arranged for in advance. TONOR reserves the right to make changes in design and improve upon its products without obligation to install these improvements . This warranty is in lieu of any or all expressed or implied. In keeping with our policy of continued product improvement, TONOR reserves the right to alter specifications without prior notice.

For more questions, contact us at

support@tonordirect.com

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